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FAQ
Frequently Asked Questions
- 01Having your own, one-of-a-kind wedding ring or piece of fine jewelry makes the milestone or gift that much more special! We involve you with the jewelry design process from start to finish. Your jewelry can be built to accommodate any size or shape of stone. The quality and craftsmanship is of the highest standards.
- 02We can use your old gold from finished jewelry, but it is not always recommended. We cannot control or guarantee the structural integrity of the finished piece if we do not know the original source of the metal and it's chemical composition. If after looking at the old gold, we decide it will not work, we can take it in as scrap to be refined and give you credit toward the fine jewelry project.
- 03Once a design for your ring, necklace, or earrings has been chosen from drawings or examples, the process should take between 2-4 weeks. If parts are on order or changes are made to the design after the creation has started, it may take longer, but we will stay in communication with you through the course of the project.
- 04The first step, is to book an appointment!(https://www.eatonturnerjewelry.com/book-online) At your appointment, we start by sketching your ideas. (A deposit must be made before starting.) The next step is choosing a method for creating the piece. • If the design calls for hand carving a wax, we will carve the example, have you approve, then cast jewelry. • If the CAD (Computer Aided Design) is used, a lifelike rendering can be created from the 3-D model on the computer before it is milled into wax before it is cast. • If the design is hand fabricated, it is built from scratch and more time is spent finalizing the details, before it is started. See our custom page f(https://www.eatonturnerjewelry.com/bridal)or more information on the custom process.
- 05We are happy to set your stones into our jewelry, custom or stock. Pricing is based on size, style of setting, and difficulty. Call (4(https://www.google.com/search?q=eaton+turner+jewelry&rlz=1C5CHFA_enUS743US743&oq=eaton+turner+jewelry&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTISCAEQLhgUGK8BGMcBGIcCGIAEMgYIAhAjGCcyBggDECMYJzIHCAQQABiABDIGCAUQRRg8MgYIBhBFGDwyBggHEEUYPNIBCDI4MzRqMGo5qAIAsAIB8QW2lOojxWWE0Q&sourceid=chrome&ie=UTF-8#)06) 442-1940 f(tel:4064421940)or details.
- 06Conflict-free diamonds are mined, cut, polished and distributed in ethical ways. The profits from the stones do not fund war, terrorism, the drug trade, or other criminal activity. The "Kimberley Process" (https://www.kimberleyprocess.com/)was set up to guide and monitor the Diamond industry and is conformed to by almost all governments of the world and by all the important diamond producing, cutting and distribution companies of the world. We carry only Conflict-free diamonds! Book a custom appointment (https://www.eatonturnerjewelry.com/book-online)today to view our selection of diamonds, sapphires, and other precious stones for your custom fine jewelry piece. https://www.youtube.com/watch?v=aFqxEJzDlK0
- 07Your jewelry has been individually crafted with the finest of materials to demanding quality standards. It has also been designed to exact manufacturing specifications and is warranted against imperfections in design and craftsmanship.
- 08Having all of your precious jewelry insured is an excellent idea. Eaton Turner Jewelry uses Jewelers Mutual Insurance Company,(https://www.jewelersmutual.com/) and we recommend contacting your professional insurance agent to fulfill your insurance needs. https://www.youtube.com/watch?v=iHEfBnttj0o
- 09We have a financing program for all purchases through L.J.C. Financing. We offer 6 months, no interest with regular payments, on approved credit. We also offer the option of layaway with 20 percent down and regular payments.
- 10We offer exchanges only. The jewelry must be returned for exchanges in new condition within 14 days of the date purchased.
Return Policy
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