We accept returns within 30 days of receiving your order for unworn or unused designs shipped within the United States. To begin please call us at 406.442.1940 for further info or email us at email@example.com.
High value returns will need to be coordinated via firstname.lastname@example.org, so that we can provide special return instructions.
Please note: refunds are processed 5-7 business days after designs are received, and engraved/customized pieces are final sale.
If you need any further help or are unable to process your return, please reach out to email@example.com.
ENGAGEMENT AND WEDDING RING RETURNS
All wedding purchases are eligible for return within 30 days of receiving the ring, but require approval and a shipping label from a Customer Experience Specialist.
As most of our rings are made-to-order and crafted by hand, both engagement rings and wedding bands are subject to a restocking fee when returned. Our restocking fees range from $75 for all wedding bands, $150 for non-pave engagement rings, and $200 for pave engagement rings.
Each customer is permitted one return of an engagement ring. Any other engagement ring purchased through Eaton Turner or Gabriel will be final sale once the first is returned.
Please reach out to firstname.lastname@example.org to begin your return.
Engraved Engagement Rings and Wedding Bands are a final sale and not eligible for returns.
Engagement Rings and Wedding Bands that have been resized, or modified by a third party jeweler are not eligible for return.
Returns must be shipped back to our facility within 30 days of receiving a Return Shipping Label from our Customer Experience Team.
Please note refunds are processed 5-7 business days after rings are received, as each ring is inspected by our Gemology Department.
Internationally purchased rings can be returned within 30 days for a refund minus the corresponding restocking fee; however, Eaton Turner cannot accommodate the cost of international return shipping and cannot reimburse taxes, shipping or duty fees. Please email email@example.com for instructions on how to return your ring safely to us.